TIFFANI ARMOUR

Business Process &
Systems Professional

Architecting the processes, operating models, software, and technical systems that move complex work from strategy into execution.

Work spans business architecture, operational systems, AI and automation, software implementation, quality assurance, and organization building.

SELECTED WORK

Architecture translated into execution.

Selected engagements demonstrate the ability to define the underlying business problem, architect the system around it, and carry that thinking through implementation.

ADDITIONAL LEADERSHIP & IMPLEMENTATION

Organization building and digital execution.

Universe Central

Website Strategy · Information Architecture · WordPress

Redesigned and rebuilt Universe Central's public web presence, replacing a basic text-heavy presentation with a structured professional platform that better communicates the organization, its leadership, ventures, and business credibility.

Youngstown RC Club

Co-Founder · STEM Programs · Operations · Partnerships

Co-founded a community STEM organization and built operating, program, event, documentation, partnership, and outreach systems supporting hands-on technology education for youth and adults.

CAREER FOUNDATION

Technical depth across complex operating environments.

The current systems practice is grounded in years of direct experience inside enterprise technology, software quality, public-sector systems, SaaS operations, and data technology.

Enterprise IT Supported technology infrastructure across more than 800 retail locations.
Software Quality Assurance Reproduced failures, identified undocumented defects, and produced engineering-ready defect reports.
Public-Sector Technology Worked across policy-driven systems involving identity, access, operational data, account configuration, and escalation.
Satellite Data Technology Supported system monitoring, data validation, technical investigation, and operational process improvement.
CRM, SaaS & Digital Operations Built and supported customer, workflow, knowledge, automation, onboarding, and operational systems.
Full professional background

CONTACT

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Business systems, process architecture, AI and automation, technical implementation, operations, workforce systems, consulting, and systems-focused opportunities.

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